Company policies

GENERAL CONDITIONS

Rates are net (depending on the offers of the month).
Bookings have a set time for picking up travelers.
The agency is not responsible for the loss of valuables during any tour or during your stay in the city.
The agency is not responsible for the sudden cancellation of services due to natural phenomena (high waves, unusual winds, floods), road blockades, strikes or transportation stoppages.
Bookings canceled due to political or socioeconomic issues have a set period for changing the date or rescheduling.
Confirmed bookings with a 50% prepayment made in advance (such as the purchase of Machu Picchu tickets and train services) can only be rescheduled (subject to availability). If there is no availability, no refund is possible due to our suppliers’ policies.
Postponements must be requested at least 7 days before the tour date (2 months in advance for Machu Picchu).
Programs are subject to confirmation according to availability, so please contact us before making a deposit.
Private tours can change times and dates within your stay in the city (the date of the Machu Picchu tour cannot be changed once the tickets have been purchased).
Travelers must wait in the hotel lobby at the start times indicated in the program or in the briefing before their tours.
On regular or shared tours, pick-up may be up to 15 minutes later than the time indicated as the start of pick-up.
The company is not responsible for items forgotten by travelers; we recommend that clients check their belongings before the end of the tour.
Bookings made for travelers who pay directly and do not show up for the tour will be considered a NO SHOW, and the travel agency will be invoiced for 100% of the service.

CANCELLATION POLICY:

If the tour package is canceled before arriving in Peru, or at the last minute without prior notice, the agency is not responsible: the 50% payment has already been used to purchase and book the services, so it is considered a No Show and is not refundable.
Tours in the city of Cusco must be canceled 48 hours before the activity. The agency will try to offer another alternative; if it is not accepted, the amount will be kept as a credit for future bookings.
For a tour package that includes all services, cancellation must be made at least 3 months in advance if the booking was made 5 months ahead. If the package was purchased less than 1 month before your arrival, the minimum notice to cancel it is 7 days.
Once a tour package that includes a Machu Picchu tour has been purchased, or in the case of a Machu Picchu full-day tour, no refunds or changes of service apply due to our suppliers’ policies: the Ministry of Culture does not allow ticket changes or refunds, and PERURAIL and INCARAIL state that train tickets can only be transferred to another traveler with a change penalty, but are not refundable.
If a traveler arrives late for a tour or another scheduled group activity, they will lose the right to the tour and to a refund; it will be considered a NO SHOW and no refund will be given.
Once the service has been purchased, if for any reason you decide to cancel the tour or program midway through the activity, the company does not offer refunds or changes of activity (on private services, more activities can be added with a prior quote).

TRAVEL INSURANCE:

We recommend that travelers take out travel insurance to cover unfortunate circumstances such as health problems, loss of money and/or luggage, cancellations and/or expenses including the travel of relatives due to hospitalization and/or early return due to the death of a relative.
For extreme activities or sports, the operating company will give you a document in which you take responsibility for the consequences of the activity. In the event of an accident, you are responsible for your insurance and your medical and personal expenses.
The company works with specialized clinics that care for tourists. If you need medical service or have an emergency, the company will provide all the appropriate assistance.

LIABILITY:

All losses are the traveler’s responsibility. If you leave an item in one of our vehicles, please let us know immediately.
The company is not responsible for the loss of money. If you are carrying a considerable amount of money, ask the hotel reception for a safe or other secure storage.
We are not responsible for any harm or damage caused to any person or property as a result of negligence or any other cause attributable to the traveler, including at hotels, restaurants, vehicles, private property, etc.
If a traveler needs special medication or any kind of assistance, please inform us in advance to avoid any inconvenience.
The company and its staff, such as tour guides, assistants and drivers, are not allowed to give any kind of medication or medical assistance.
Our staff, such as guides and drivers, are accredited with the appropriate documents to provide excellent service.
Our vehicles have the required tourism insurance for any incident (SOAT TURISMO).
We hold the municipal permits from DIRCETUR-GERCETUR – MINISTRY OF CULTURE CUSCO to provide our tourism services nationwide.
All our activities are carried out within the regulations for travel agencies, as ecotourism and sustainable tourism activities that help preserve our archaeological sites. If a tourist damages heritage sites, the agency is not responsible for the actions taken by the competent authorities.

TO BOOK:

To proceed with your booking, please send us the following details by email or to the WhatsApp number of the person in charge of the booking.

FOR A TOUR PACKAGE

– Photo of your passport or ID

– Minimum payment of 50% of the tour price

– Email address and contact numbers.

FOR INDIVIDUAL TOURS

– Full names of the travelers

– Pick-up location (hotel, Airbnb, exact address or online location)

– Minimum payment of 50% of the tour price

– If paying by credit card, attach a photo of your ID.

PAYMENT OPTIONS:

Cash payment, free of charge (for direct travelers, or travelers who wish to pay the remaining 50% in cash once they arrive in Peru).
Credit card payment (a 6% fee is added for international bank transactions).
Payment through money transfer services (Western Union, PayPal, MoneyGram); transfer fees are paid by the traveler.
For bookings from abroad, the company will provide a payment link to make the deposit (Visa, Mastercard), with a 6% fee for its use.

COMPANY DETAILS

Company name: CUSCO INSIDE TRAVEL AGENCY S.A.C
Trade name: CUSCO INSIDE
Tax ID (R.U.C.): 20602530974
Email: info@cusco-inside.com reservas@cusco-inside.com
Address: Calle Pampa del Castillo 455, Office 01, historic center
Headquarters: Urb. Kennedy A-B-25, Wanchaq – Cusco
Website: www.cusco-inside.com
CONTACT PHONES: 084-269587, +51 965436051.